One of our most popular brands Race Face have introduced a new Lifetime Warranty policy. With the idea being to keep you (the rider) back out on the trails, generally with minimal downtime. The Race Face Lifetime Warranty policy applies to most of Race Face’s hard goods with the rest being covered by their Limited Warranty policy. The Lifetime policy also covers crashes! Yes you crash they will replace it, of course it has to be a real crash. Not being driven over by your car. For more information the following is a good place to start.
The finer details from Race Face themselves:
“Our Lifetime Warranty now covers the bulk of our hard goods including: Wheels, Pedals, Handlebars, Stems, Cranks, Chainrings and Static (non-actuated) seat posts.
Basically, if you see the Lifetime Warranty marker on a product page of our website, that product is covered.
All our dropper posts, apparel, protection, grips, bottom bracket bearings and tailgate pads will continue to be covered under our Limited Warranty. This is because some products aren’t made to endure anyone’s lifetime (like gloves or pads). Or they require regular servicing to stay in good working order (like droppers). Of course, if you have any issues with Limited Warranty products, get in touch and we’ll do everything we can to get you back on the trails.”
Everything else not covered under the Lifetime policy the Limited version will apply:
“All our apparel, protection, grips, bottom brackets, tailgate pads and discontinued products are covered under our Limited Warranty program. This covers defects in workmanship and materials as the result of the product’s intended use for a period of two (2) years from the date of purchase. The Limited Warranty on dropper posts is one (1) year from the date of purchase in North America. Two (2) years from the date of purchase in Europe. Limited Warranty does not cover defects caused by third-party modifications, repairs, or replacement parts. Nor does it cover scratches, normal wear and tear, and the natural breakdown of materials over extended time and use.
The Limited Warranty does not include crashes. However, should a product covered under the Limited Warranty not function properly after a crash, contact us and we’ll assess if your part qualifies for a replacement at a discounted rate.”
For more information visit the Race Face warranty page here.
Here at Grip & Pedal we keep a vast selection of Race Face handlebars, stems, pedals and grips. Check out the brand page here:SHOP RACE FACE