Customer Help

Below you will find some handy links, containing all the useful info we think you will need to answer any questions. If our help pages do not answer your question, please contact our friendly customer service team who will be happy to help.

What are the delivery charges for orders from the Online Shop?

We offer a range of delivery options, you can find the prices on the Delivery & Returns page.

Which payment methods are accepted in the Online Shop?

We accept most major credit/debit cards, PayPal and ApplePay.

How long will delivery take?

Delivery times vary depending on your choice of shipping, our standard service takes 2-3 working day.

How secure is shopping in the Online Shop? Is my data protected?

We take online security extremely seriously and have taken rigorous precautions to ensure that your information is processed with confidentiality and accuracy.

What exactly happens after ordering?

Once we have received your order, it goes straight to our warehouse team to be picked and packed. You will then receive a despatch email with the relevant tracking details if available.

Do I receive an invoice for my order?

Yes, all orders will ship with an invoice included in the parcel.

My order has not arrived, what should I do?

If your order has not arrived within the timescale we have quoted please contact us with your order details. We will then look into it is whereabouts and provide a solution.

Can I return my item?

Please read the Delivery & Returns page for all returns enquiries.